FAQs
What products does EXASPERATION offer?
1
EXASPERATION offers newborn essentials, baby and toddler products, children’s clothing, maternity essentials, thoughtful gifts and practical digital resources for families.
How long will my order take to be processed?
2
Physical orders are generally prepared and dispatched within 1–3 business days. During sales, holidays or especially busy periods, processing may take a little longer.
How long does delivery take?
3
Standard delivery within Australia generally takes approximately 2–8 business days after dispatch. Express delivery generally takes approximately 1–4 business days after dispatch. Delivery times may vary depending on your location and the postal service.
Is local pickup available?
4
Yes. Local pickup is available from Collingwood Park, Queensland 4301. Select the local pickup option at checkout, and we’ll contact you when your order is ready.
How do digital products work?
5
Digital products are delivered electronically, and no physical item will be posted. After purchasing, follow the download instructions provided in your confirmation email to access your files.
Can I return or exchange an item?
6
EXASPERATION does not accept returns or exchanges for change-of-mind purchases. If an item is faulty, unsafe, damaged on arrival, incorrectly supplied or not as described, please contact us before returning anything and refer to our Delivery & Return Policy.
Do you ship internationally?
7
Yes. International shipping is available to selected countries. Standard international delivery generally takes approximately 7–21 business days, while express delivery generally takes approximately 3–10 business days after dispatch. Shipping costs are calculated at checkout based on the destination.
Can digital products be returned or refunded?
8
Because digital products are available for immediate download, we do not offer returns or refunds for change-of-mind purchases. If you experience a problem accessing your files, please contact us and we’ll be happy to help. This does not affect your rights under Australian Consumer Law.
What should I do if my order arrives damaged or incorrect?
9
Please email us as soon as possible with your order number, a description of the issue and clear photographs of the item and packaging. We’ll review the matter and help arrange an appropriate solution.
How can I contact EXASPERATION?
10
You can contact us through our Contact page or email info@exasperation.com.au. As a small family-run business, we aim to respond within 1–2 business days.