Delivery & Returns Policy

EXASPERATION

Last updated: 9 September 2026

Thank you for shopping with EXASPERATION. This policy explains our order processing, delivery, local pickup, returns and exchange arrangements.

Order Processing

Physical orders are generally prepared and dispatched within 1–3 business days, excluding weekends and public holidays. Processing may take slightly longer during sales, holidays and especially busy periods. Once your order has been dispatched, we’ll email you confirmation and tracking information where available.

Australian Delivery

Standard Delivery

Flat rate: AUD $12.00
Estimated delivery: 2–8 business days after dispatch

Express Delivery

Flat rate: AUD $16.95
Estimated delivery: 1–4 business days after dispatch

Free Delivery

Free standard delivery is available on eligible Australian orders over AUD $120. Delivery estimates are provided as a guide and are not guaranteed. Delays may occur because of courier disruptions, weather events, peak periods or other circumstances outside our reasonable control.

International Delivery

We deliver to selected international destinations.

Standard International Delivery

From AUD $24.95
Estimated delivery: 7–21 business days after dispatch

Express International Delivery

From AUD $44.95
Estimated delivery: 3–10 business days after dispatch

Available delivery methods and final charges are shown at checkout and depend on the destination.

International orders may be subject to customs duties, taxes or import fees charged by the destination country. These charges are not included in our delivery prices and are the customer’s responsibility.

Tracking

Where tracking is available, we’ll email your tracking details after dispatch. Please also check your junk or spam folder if you cannot find the email.

Incorrect Delivery Information

Please check your name, address and contact details carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that details can be changed after an order has been dispatched. Additional delivery costs resulting from incorrect information supplied at checkout may be charged to the customer where permitted by law.

Delayed, Lost or Damaged Parcels

If your parcel is significantly delayed, appears to be lost or arrives damaged, please contact us promptly with your order number, a description of the problem and clear photographs of the item and packaging where relevant. We’ll review the matter and work with the delivery provider to help arrange an appropriate solution. Nothing in this section limits your rights under the Australian Consumer Law.

Local Pickup

Local pickup is available from Collingwood Park, Queensland 4301. Select local pickup at checkout where this option is available. We’ll contact you when your order is ready and provide the pickup address and collection instructions. Please do not arrive before receiving confirmation. Proof of purchase may be required when collecting your order. Orders that remain uncollected for an extended period may be cancelled after we have made reasonable attempts to contact you.

Change-of-Mind Returns and Exchanges

EXASPERATION does not offer refunds, returns, exchanges or store credit for change-of-mind purchases. Please review all product descriptions, sizing, measurements and order details carefully before completing your purchase.

This policy does not exclude, restrict or modify your rights under the Australian Consumer Law. If an item is faulty, unsafe, damaged on arrival, incorrectly supplied or does not match its description, please contact us at info@exasperation.com.au so we can assess the issue and provide an appropriate remedy where required by law.

Faulty, Damaged or Incorrect Products

If you receive an item that is faulty, damaged, unsafe, significantly different from its description or incorrect because of our error, please contact us as soon as possible.

Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a repair, replacement, exchange or refund. We may request your order number, a description of the issue and clear photographs to help assess the problem. Where a product is confirmed to have a fault covered by the Australian Consumer Law, we’ll also address reasonable return costs as required by law.

Digital Products

Digital products are supplied electronically, and no physical item will be posted. Because digital products can be accessed or downloaded immediately, we generally do not provide change-of-mind refunds after access or download.

If you experience difficulty receiving, downloading or opening your files, please contact us so we can assist. This does not exclude any rights or remedies that may apply under the Australian Consumer Law.

Starting a Return or Exchange

Before returning any item, email info@exasperation.com.au with your order number and the reason for your request. Please wait for return instructions before sending anything.

Do not send items without prior approval. If you are instructed to return an item, we recommend using tracked postage and keeping the tracking information until your return has been received and processed.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any right or remedy you may have under applicable law.

Contact Us

For delivery, pickup, return or exchange enquiries, please contact us:

Email: info@exasperation.com.au

Thank you for shopping with EXASPERATION and supporting our small Australian family business.